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Builder Resources

Tactical guidance to help digital health builders make better vendor selection and technology decisions.

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Guide

Contact Center Series – Part 4: Partnering Externally

A crash course on working with external contact centers – how to decide when to outsource, tips on selecting and contracting with vendors, and best practices for oversight.
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Guide

Contact Center Series – Part 3: From Startup to Growth

Advice on navigating the scaling phase, with a focus on driving operational efficiency and improving people processes.
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Guide

Contact Centers Series – Part 2: Getting Started

A walkthrough of the first phase of building a contact center – setting up your initial tech stack, hiring your team, and laying the groundwork to scale.
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Guide

Contact Center Series – Part 1: An Overview

A brief primer on contact centers in healthcare, including what they are, common types, and how to define your requirements.
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Guide

Guide to TEFCA & QHINs

The practitioner’s guide to TEFCA and QHINs – what TEFCA is, why it exists, and its practical implications (including an overview of the first six applicant QHINs).
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Video

Webinar: Building Call Centers in Digital Health

Industry veterans from some of digital health’s most iconic companies like Oscar, Cityblock Health, & Collective Health share insights on how to build and scale contact centers.
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Guide

The Digital Health Provider’s Guide to Interoperability

An in-depth guide breaking down everything digital health providers need to know to develop their interoperability strategy
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Video

Webinar: Interoperability For Digital Health Providers

Insights from product leaders at Flexpa, Redesign Health, and Medidata on the fundamentals of interoperability for digital health providers
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Video

Webinar: Designing The Value-Based Care Tech Stack

Hard-won lessons from experts at Oak Street, firsthand, and Pearl Health on how to build a value-based care tech stack
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Elion Update

Introducing Elion

Helping healthcare builders make better, faster technology decisions

About Elion

Elion helps healthcare builders make better technology decisions quickly and more confidently. We make it easier for builders to discover, evaluate, and select the solutions they need to power their businesses.

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