Product Usage: Symplr is used for the peer review process to monitor provider quality for a behavioral health group, streamlining an originally manual operation.

Strengths: The platform was affordable and the company offered responsive customer support throughout implementation.

Weaknesses: Symplr suffered from an antiquated user interface and problematic account setup for providers which was difficult to manage on a large scale.

Overall Judgment: Despite the affordable cost, the user interface difficulty and provider setup issues resulted in dissatisfaction with the selection of Symplr for peer review operations.