Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Abstrakt

Life Sciences

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Johnson & Johnson leverages Abstrakt for new hire training and onboarding, using its playbooks and recommended responses to streamline training processes and empower agents to handle calls with greater confidence early on. Seasoned agents benefit from tailored responses for rare queries. The tool enables managers to replicate successful strategies across the team and offers a coaching feature to ensure call quality and compliance.

Ottimate adopted Abstrakt to improve sales call performance. Abstrakt’s centralized repository for objection handling and competitive knowledge helps Ottimate improve meeting booking rates and provides management with actionable insights to refine their sales process.

Abstrakt

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