Product Usage: Acuity’s functionality was used primarily for scheduling medical appointments, providing a range of pre-built features and functionalities that could cater to different situations.

Strengths: Acuity was praised for its reliable API, the flexibility of the platform in terms of how customer interactions could be managed along with being affordable and offering solid, well-documented, and stable integrations.

Weaknesses: Limitations arose as company requirements became more complex, including controlling clinicians’ schedules, establishing group appointments, handling provider licensure, and at times, there were challenges with the Zoom integration. Steep jumps in costs, particularly related to licenses, also presented issues.

Overall Judgment: The reviewer believes choosing Acuity was the right decision in the earlier phase of the company due to its flexibility, affordability, and well-documented reliable integration, although issues arose when requirements become more complex, but he doubted the company would stick with Acuity in the long term unless a few fundamental changes are made, notably the pricing and support for specific healthcare use cases.