Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.

Balto

Commercial Health Plan

Provider / Payer

Vendor

National Medical Billing Services

Gonzaba Medical Group uses Balto to improve call efficiency and satisfaction, reaching a satisfaction rate of 89% within two months. Balto provides immediate access to provider-specific information and helped reduce average call handling time by 60 seconds, improving overall patient service by ensuring informational consistency and personalized patient interactions.

Gonzaba Medical Group

HealthPlanOne

Emergicon leverages Balto's Real-Time Guidance to provide its hybrid contact center team with immediate access to consistent, accurate information, enhancing response times to customer queries in ambulance billing services. Balto has significantly reduced hold times, improved call handling efficiency, and facilitated continuous training, ensuring successful customer service outcomes and agent performance.

Balto

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