Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.

Bright Pattern

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CENACED quickly adapted to the increased demand for telehealth services during the COVID-19 pandemic by deploying Bright Pattern's cloud platform, allowing for a seamless transition to a remote workforce and the establishment of more remote assistance centers across the country. This enabled CENACED to effectively manage a surge to almost 10,000 clients a month, providing crucial mental health services while maintaining safety and high productivity during the pandemic.

Bright Pattern

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