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Product Overview
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.
Customers Served
Company Info
Founded
Not available
Employee Count
5000+
Total Funding
$1.5B
Latest Round
Private equity
Latest Round
01/06/2022