Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions. Nextiva’s solutions are not specific to healthcare but they offer HIPIAA compliant solutions to healthcare clients. Their AI voice and chat bot uses conversational AI capabilities built on Google and IBM infrastructure.

Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions.

Nextiva

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Specialty Practice

Hospitals / Health System

Provider / Payer

Oncology

Jersey College School of Nursing reduced IT expenses and improved connectivity among students and staff by switching to Nextiva, achieving a 40% savings on their monthly bill while maintaining high-quality communication essential for education and administrative operations across their campuses.

Jersey College School of Nursing

Elkhart Clinic, a multi-specialty medical provider in Indiana, switched to Nextiva for its communications needs after encountering reliability issues with its previous SIP Trunks provider. This change improved call reliability and patient communication across their eight locations, without needing to overhaul their existing VoIP system.

Elkhart Clinic

De La Torre Orthotics and Prosthetics transitioned to Nextiva's VoIP system for its scalability, ease of use, and cost-saving benefits. This switch enabled seamless call transferring, voicemail-to-email services, and simplified billing across nine locations, enhancing communication within the practice and improving patient care.

De La Torre Orthotics and Prosthetics

Concordia Care transitioned to Nextiva's VoIP solution. The move was motivated by the need for constant connectivity with customers and the demand for a system that could scale with the company's growth. Nextiva's mobile capabilities, interactive voice responses, call recording, and the ease of transferring calls made it a comprehensive solution for Concordia, enabling Concordia to manage its significant daily call volume efficiently and ensuring privacy compliance for its healthcare-focused services.

Concordia Care

Veterans Home Care enhanced its communication capabilities and scalability by partnering with Nextiva, facilitating uninterrupted connectivity across devices, vital for their nationwide operations. Their HIPAA-compliant communication solutions ensure privacy and reliability in serving their clients.

Veterans Home Care

Heaton Eye Associates enhanced their patient communication and call center efficiency by integrating Nextiva and Five9, focusing on HIPAA-compliant communication options and a growth-supportive platform. This partnership offers a unified communications solution that allows for seamless scalability and improves customer service through reliable tools and in-depth analytics.

Nextiva

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