Product Usage: Welkin is primarily used for communication between nurses, facilitating referrals, telehealth sessions, and documentation.

Strengths: Welkin is praised for its flexibility and customizability that allows in-house feature development.

Weaknesses: Users are suggesting improvements in the assessment templates’ interactivity and the functionality of the calendar feature.

Overall Judgment: Despite its minor weaknesses, Welkin is greatly appreciated for its effective overall product and features.

Product Usage: Welkin is used primarily for communication between the clinical team and patients, with custom-built features and functionality present to facilitate seamless transitions.

Strengths: The platform’s strengths include its trackability for patients, customizability, robust API, and security permissions which provide a level of control for sensitive data.

Weaknesses: Welkin lacks a functionality to easily switch coverage for users when providers are unavailable and a feature that correctly links conversations to the involved parties’ account in the case of child-parent relationships.

Overall Judgment: Despite a few lacking functionalities, Welkin has been a good fit for the company due to its strengths and the company has appreciated the support and responsiveness to their requests.

Product Usage: Welkin is primarily used for clinical operations and to create complex care plans, as well as e-prescribing.

Strengths: Rapid adoption among clinicians and a high level of configurability are notable strengths of Welkin.

Weaknesses: The inflexible scheduling and messaging issues, oversold integrations, and lackluster onboarding process are notable weaknesses of Welkin.

Overall Judgment: While Welkin has been useful and reliable overall, there are areas for improvement and the reviewer mentions considering another EHR system that might have been a better match.