Axle Health

So today we’re chatting about Axle Health and how it’s used at your company. Before we jump into that, could you give a brief overview of the company and your role there?

We’re a pediatrics organization focused on value-based care and care navigation. We collaborate with MCOs and ACOs in the Medicaid space to support complex patients. Our goal is to reduce the total cost of care for these patients through our services. Our primary model involves delivering services virtually through a pod-based longitudinal care wrap approach. This means we engage with patients to identify gaps in their medical ecosystem or social determinants of health and then work collaboratively to address those gaps.

My role specifically focuses on acute and episodic services. Our goal is to address immediate patient needs to prevent them from seeking care at traditional urgent cares or emergency rooms. This is important because our population tends to have high admission rates, quick discharges, and high costs. Our approach serves as both a clinical program and an opportunity to build trust and engagement.

I’m responsible for our inbound contact center, which handles all of our incoming requests. Additionally, I oversee our 24/7 virtual urgent care, which serves as the gateway to our urgent care and episodic services. This is spearheaded by our APP-led team. They speak with patients and attempt to resolve their issues through telehealth visits. If unable to do so, they have the option to dispatch one of our mobile integrated care team members. These team members are allied health professionals who can gather additional clinical information or provide urgent care-level services in the patient’s home.

What was the need that drove you to look for a solution like Axle?

Our unique case involves aligning the schedules of patients with mobile resources, taking into account factors like traffic. We also need to coordinate these visits with our remote clinicians. So essentially we’re trying to synchronize three schedules while optimizing routes and factoring in drive time. Some visits are pre-scheduled, while others are on-demand.