Awell

So today we’re chatting about Awell and how it’s used at your company. Could you give a brief overview of the company and your role there?

We’re a tech-enabled digital healthcare services provider. My role is Head of Product.

What led you to look at Awell?

It actually started with some gaps we noticed in Healthie. We had chosen Healthie as our EHR, and I knew of another Healthie customer who was using Awell. They showed me how they set it up, and we thought it was pretty cool. We had identified some limitations in Healthie’s out-of-the-box setup that could be addressed using their API. We didn’t have a big engineering team to tackle this, so I was on the hunt for a solution that offered low-code capabilities for manipulating Healthie’s API that wasn’t too expensive.

Initially, I was a bit hesitant because it wasn’t as user-friendly as something like Zapier, and while Healthie does have some custom actions where you can just click on forms and it’s quick and easy, with Awell, to do what we really wanted, we had to write our own API queries and mutations. That intimidated me at first, but in the end, it was a workable choice for us.