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Tellescope

Patient Scheduling

Patient Intake

Patient CRM

Clinical Workflow Management

Care Team Coordination

Care Management

by Director of Clinical Programs

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Details

Review Date

11/20/2023

Purchase Date

Q1'22

Implementation Time

Immediate

Product Still in Use

Yes

Purchase Amount

Intent to Renew

Sourced by

Product Rating

Product Overall

Use Case Fit

Ease of Use

API

Integrations

Support

Value

About the Reviewer

N/A

Reviewer Organization

Value-Based Care

Orthopedics

Fee-for-Service

Digital Health Provider

Care Navigation

Reviewer Tech Stack

Elation

Other Products Considered

Klara

Curogram

Rhinogram

Summary

Product Usage: Used as the primary platform for clinicians and coordinators, allowing for patient registration, scheduling, visits, and communication entirely through Tellescope, except for clinical note documentation, which is done on Elation.
Strengths: Tellescope has an advanced scheduling system that accommodates multiple providers across different states and the open API which permits quick and flexible amendments.
Weaknesses: The user interface could be enhanced on both ends (patient-facing and clinician-facing), with an additional need for better onboarding and user guidelines for new functionalities.
Overall Judgment: Despite minor shortcomings, the product’s unique positioning, continuous development, and responsive customer support make it an excellent choice for their needs.

Review

So today we’re chatting about Tellescope and how it’s used at your company. Before we jump into that, could you give a brief overview of the company and your role there?

We are a value-based tech company in the orthopedic space, founded about three years ago. We initially focused on building our tech stack and product while targeting self-funded employers; however, we realized that wasn’t the right fit for us. We now exclusively work with health plans, particularly ACOs and Medicare Advantage plans. Our role is to take on full risk in relation to their orthopedic patient population. I am the director of clinical programs and the only clinician on the team; I have been an orthopedic PA for about 22 years and lead the orthopedic team.

What business problem were you looking to solve with a tool like Tellescope?

We needed a patient-facing platform that we could make our own. So we knew we needed an EHR. However, in my experience as a clinician for 20 years and with my current company, the thing that’s lacking in almost every EHR is the client communication and care management layer. Often an EHR will have a portal for patient communication, but it doesn’t really give the essence of the minutia that’s happening with a patient, and it doesn’t allow the frictionless communication of just being able to send an SMS or a quick email without having to log into a portal. So we were really looking for an overlay for patient communication and care management, but specifically one that was incredibly easy to tailor to our own needs. There are a lot of offerings in that space offering SMS or chat, but most aren’t able to be white labeled or don’t play well with other components of our tech stack.

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