Details
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Reviewer Organization
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Other Products Considered
Summary
Product Usage: The product is actively used to query and retrieve medical history data for patients, mainly focusing on achieving comprehensive and accurate diagnoses and quality gap closure and management.
Strengths: Particle’s key strengths are its easy implementation, straightforward API, rapid evolution and consistent release of new features, and their proactive client engagement.
Weaknesses: A significant weakness is the complexity and incompleteness of the data they deliver, and better communication in downtime situations could be improved.
Overall Judgment: Selecting Particle was the right decision, given their pricing model, integration, technical support, and progressive development.
Review
Today, we’re discussing Particle and how it’s being used in your company. Could you briefly outline your company and your role?
We are a value-based primary care company, comparable to Oak Street Health. I work in data and product management.
What drove the need for a solution like Particle?
The need arose from a gap in understanding a patient’s comprehensive medical history, which is critical to effective value-based care. Given our acquisition-based model, it was challenging to acquire a new clinic and also maintain an inclusive history of patient care, so we were looking for a vendor that would enable us to access health information networks to retrieve that information.