Encounter Notification Services
Encounter Notification Services products provide care teams with real-time alerts about patients' admissions, discharges, and transfers (ADT) from healthcare facilities, as well as detailed patient visit data. These services are crucial for ensuring coordinated care and timely follow-up, especially for patients with complex care needs or those transitioning between care settings. By receiving immediate notifications, healthcare providers can make more informed decisions, reduce readmissions, and improve overall patient outcomes.
Bamboo Health Transcript
Product Usage: The product is mainly used for discovering covered patients to enroll in an additional care navigation program. Patient ADT data and visit metadata are displayed in Bamboo’s patient portal.
Strengths: Its strength lies in the broad network coverage and the significantly faster data latency compared to the carrier network. Bamboo Health’s support system is responsive and helpful.
Weaknesses: The product could be improved in providing more complete notes and contextual information about the patients visit. Additionally, the the cost per ping can be expensive.
Overall Judgment: While the product has served its purpose and provided value for the company, the decreasing ROI and rising cost is making a case for reconsidering future renewals.
Health Gorilla Data Exchange Transcript
Product Usage: Health Gorilla is used to access external clinical visit notes to evaluate treatments and improve member records, and its portal is used to search for members’ external medical records.
Strengths: Health Gorilla presents a strong integration, great engineering and support team engagement, and favorable implementation time and cost.
Weaknesses: Health Gorilla may not cover all providers or acquire data from every inpatient facility; there are occasional performance issues and could be improved user experience on the portal.
Overall Judgement: With solid technology and reliable support, Health Gorilla contributes to operations; however, the system may benefit from an expansion of service coverage and improvement on the portal user interface.
Health Gorilla Data Exchange Transcript
Product Usage: Health Gorilla is used primarily for real-time patient data and ADT-level data, aiding the company in patient care coordination.
Strengths: The solution offers robust data, seamless integration, real-time updates, and excellent support during and after implementation, especially concerning the ingestion of data.
Weaknesses: The availability of updates and new data to all customers could be improved from the company’s perspective.
Overall Judgment: Health Gorilla is highly valued as a solution that supports efficient patient care coordination. The team is collaborative and supportive, making it a preferred partner over traditional service providers.
