AI Contact Center Agent Assistants
AI Contact Center Assistants are enablers for contact center agents, managers and others such as nurse triage. They are not autonomous and are built for human-in-the-loop workflows. They are intended to make existing agents or others handling contacts more efficient and/or more effective. Capabilities of these vendors include:
• Call summaries or transcripts
• Management of follow up tasks from phone calls
• Surfacing care gaps and tasks for follow up during a contact
• Surfacing relevant policies and procedures during a contact
• Real time QA and feedback delivery to agents
Many companies offering these solutions also offer fully autonomous solutions. Many will also have AI powered analytics and intelligence solutions.
18 Results
Amperos Health
Amperos Health
Amperos Health is an AI agent for RCM-related outbound calling, focused on follow-ups for outstanding and denied claims. It calls insurance for claims status, investigates denied claims based on the reason for denial, and provides actionable steps to the RCM team to get paid faster.
Abstrakt
Abstrakt
Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.
Authenticx
Authenticx
Authenticx is an AI contact center intelligence platform trained for healthcare that analyzes conversations and provides feedback focused on customer experience, agent performance, and compliance.
Balto
Balto
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
Birch.ai
BirchAI
BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.
Bright Pattern
Bright Pattern
Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.
Call Journey CI
Call Journey CI
Call Journey is a conversation intelligence platform that uses AI to structure voice, text and email data and analyze interactions to improve contact center performance.
CallMiner
CallMiner
CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.
Convin
Convin
Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.
Dialpad
Dialpad
Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts.
Five9
Five9
Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions.
Genesys
Genesys
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance.
Justcall
Justcall
Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations.
Level AI
Level AI
Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.
NICE
NICE CXone
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents.
Outbound AI
Outbound AI
Outbound AI is an AI virtual agent for medical billing teams.
Rotera
Rotera Alyks
Rotera Alyks is an AI healthcare assistant and platform that automates administrative functions such as insurance discovery, provider matching, and knowledge management.
Talkdesk
Talkdesk
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.
