AI Contact Center

Assort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.

Amperos Health is an AI agent for RCM-related outbound calling, focused on follow-ups for outstanding and denied claims. It calls insurance for claims status, investigates denied claims based on the reason for denial, and provides actionable steps to the RCM team to get paid faster.

Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries.

EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.

Infinitus offers an outbound AI phone platform to handle calls like benefit verification, prior authorization, and prescription follow-up. It automates data collection processes with accuracy, integrates with existing healthcare systems, and supports a variety of standardized call flows.

Opkit is a customizable AI phone call platform with both AI agents and human agents. Common use-cases include eligibility checks, prior authorizations, denied claim appeals, formulary checks, and appointment scheduling.

SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.

SuperDial is a platform for AI-enabled payer phone calls for insurance verification, prior authorization, credentialing and enrollment, and claim follow-ups.

Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.

Synthpop provides AI-enabled tooling for automating referral intake, analyzing patient records to evaluate treatment eligibility, and transcribing patient conversations to optimize around payer guidelines for claims submission.

Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.

Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Ada is a chat-based patient app for symptom assessment, digital triage and care navigation.

AgentifAI’s Alice Assistant uses natural language understanding and healthcare-specific LLMs to assist patients with scheduling medical appointments.

AndorNow is a digital front door solution with AI capabilities that can be configured for patient education, notification management, and contactless screening.

Artera is an AI-enabled patient communication platform that consolidates patient interactions from multiple departments and systems into a single view for improved patient engagement and operational efficiency.

Authenticx is an AI contact center intelligence platform trained for healthcare that analyzes conversations and provides feedback focused on customer experience, agent performance, and compliance.

Avaamo is a contact center solution using conversational AI to automate administrative and clinical functions including scheduling, delivery of test results, and medication management.

Azra is a workflow automation platform for cancer that uses AI to identify cancer diagnoses and route care.

Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.

BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.

Call Journey is a conversation intelligence platform that uses AI to structure voice, text and email data and analyze interactions to improve contact center performance.

CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.

Clearstep is software for AI healthcare assistants that can assess symptoms to triage patients, automate routine patient requests such as prescription refills, and conduct post-discharge follow up.

Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.

Dacadoo is a customer engagement platform that supports insurers and providers with personal health data capture and risk analytics.

Decoda Health is an AI medical assistant that uses conversational chat to automate scheduling, follow-ups, billing, and FAQs.

Decoded Health is a clinical AI platform that automates clinical conversations with patients and provides summaries for clinicians.

Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts.

Fabric is a care enablement platform that uses conversational AI to automate patient intake and triage.

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance.

Gong is a revenue-focused contact center analytics platform that uses AI to analyze conversation data across channels and generates performance insights.

Health Harbor is an AI agent that calls insurance companies for eligibility and claim status checks.

Health Note is a patient intake platform that updates EHR data and automates the creation of clinical notes with relevant intake information.

HealthSnap is a virtual care management platform that integrates data from monitoring devices and uses predictive analytics to customize interventions.

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search.

Inference Analytics’ Patient Concierge solution uses AI to engage patients and automate scheduling.

Insight Health offers a conversational AI for patient intake and support, automatically capturing patient history, guiding patients, and helping route them to the right treatment and provider.

Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations.

K Health provides 24/7 medical care through its app, integrating AI with clinical expertise to offer personalized treatment. They partner with health systems and insurers to deliver services like primary care, mental health treatment, urgent care, and weight management across 48 states.

Laguna Health is a care management platform that uses conversational AI technology to analyze patient interactions and guide care manager interventions.

Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.

Loyal Health is a patient engagement platform that uses conversational AI and machine learning capabilities to automate appointment management and care management activities.

Luma is a patient communications platform with tools for patient self-scheduling, reminders, and feedback, alongside features like smart waitlists and mobile check-ins.

Majorboost offers an AI-based outbound calling copilot for AR, Prior Authorization, Credentialing, Eligibility, and Patient Calls, with handling for phone trees, waiting on hold, and note-taking to augment in-office satff.

Mediktor is a AI-based medical chatbot that automates symptom assessment and triage.

Memora Health is an AI-driven platform for complex care management with automated patient engagement and data analytics.

Mira is a supplemental benefits provider and AI assistant that automates care navigation.

Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time.

Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents.

Notable Assistant is a conversational AI platform that automates front desk capabilities like scheduling, bill payment, and care navigation.

OpenDialog is a conversational AI and intelligent virtual agent solution that automates appointment management, symptom triage, and post-care patient communication.

Orbita is a patient engagement and care plan management platform that uses conversational AI to automate symptom triage and patient appointment prep, and provides a platform for patient-reported outcomes and education, and for staff to track patient journeys.

Outbound AI is an AI virtual agent for medical billing teams.

Pharmesol is a pharmacy-focused AI assistant that conducts patient outreach and enrollment, manages common questions such as prior authorization status and inventory checks, and automates encounter documentation.

Puppeteer AI is a platform for building conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions. It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data.

RingCentral is a provider of contact center products and services.

Rotera Alyks is an AI healthcare assistant and platform that automates administrative functions such as insurance discovery, provider matching, and knowledge management.

SOAP Health is medical AI assistant that automates patient intake and medical interviewing, generates risk analytics, and pre-completes SOAP notes.

Standard Practice provides voice AI for outbound calls to payers and pharmacies for workflows like benefits verification, credentialing, prior authorization, and medication checks.

Steer Health is an AI patient experience platform that automates front desk capabilities such as scheduling, provider search, and post-visit engagement.

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.

Talkie.ai is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.

Trovo Health provides AI-powered, specialty-specific assistants to healthcare practices. Their technology is integrated with a multidisciplinary care team to extend high-quality, reliable support.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare.

Verbal provides a solution to enhance virtual care operations by automatically generating clinical notes and providing insights from agent-led phone and video calls, automatically assigning QA scores to them.

Videra Health offers AI-assisted video and chat assessments to identify, triage, and provide care to patients, enhancing patient engagement and providing a scalable way to manage clinical interactions.

Vital is an AI guide for patients during an ER or hospital stay that predicts wait times, explains test results and supports follow-up and medication adherence.

XUND offers an AI-powered and API-connected health assistant, with applications including a Symptom Checker for initial health issue identification, Triage to guide patients to appropriate care levels, Medical History Collection, and a Health Companion for chronic condition management and prevention.