Patient-Facing AI Phone Calls

Patient-Facing AI Phone Calls includes products that enable AI-based interactions with patients over the phone. Most products in this space are focused on inbound calls, but there are some outbound call capabilities for appointment reminders and other administrative tasks. Some products will also have web- and chat-based capabilities as well. Companies in this category are differentiated by conversational capabilities powered by advanced AI included NLP, generative AI and machine learning.

Vendors in this category have varying coverage of use cases, including:

• Appointment scheduling

• FAQ for hours, location, parking, etc.

• Prescription Refill requests

• IT Helpdesk for patient-facing IT

• Department and Provider Search

• Patient billing

Differentiation in this space tends to come from factors including:

• Ability to manage complicating factors like background noise, varied accents, and off-track conversations

• Fluid conversational ability with a human-sounding AI, unlike traditional IVR call trees

• Support for multiple languages, especially for a wider set of patient demographics

• Fallback support with human agents when the AI isn’t getting the job done

• Technical considerations including data privacy, security, and EHR integration quality

• Analytics capabilities to help track success rates, errors, and unknown FAQs.

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Payer-Facing AI Phone Calls

Assort Health

(1 Transcripts)

Patient-Facing AI Phone Calls

Assort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.

Bland AI

Payer-Facing AI Phone Calls

Patient-Facing AI Phone Calls

Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries.

EliseAI

Patient-Facing AI Phone Calls

EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.

Opkit

Payer-Facing AI Phone Calls

Eligibility Checking

Patient-Facing AI Phone Calls

Opkit is a customizable AI phone call platform with both AI agents and human agents. Common use-cases include eligibility checks, prior authorizations, denied claim appeals, formulary checks, and appointment scheduling.

Simbo AI

SimboConnect

Patient-Facing AI Phone Calls

SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.

Syllable

Syllable Patient Assistant

Patient-Facing AI Phone Calls

Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.

Tucuvi

Tucuvi Health Manager

AI Conversational Chat

Payer-Facing AI Phone Calls

Patient-Facing AI Phone Calls

Patient Engagement

Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.

Bright Pattern

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Patient-Facing AI Phone Calls

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.

Five9

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Patient-Facing AI Phone Calls

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions.

Genesys

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Patient-Facing AI Phone Calls

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance.

Hyro

Patient-Facing AI Phone Calls

AI Conversational Chat

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search.

Mosaicx

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Patient-Facing AI Phone Calls

Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time.

Nextiva

Patient-Facing AI Phone Calls

Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions.

NICE

NICE CXone

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Patient-Facing AI Phone Calls

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents.

Pharmesol

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Patient-Facing AI Phone Calls

Pharmesol is a pharmacy-focused AI assistant that conducts patient outreach and enrollment, manages common questions such as prior authorization status and inventory checks, and automates encounter documentation.

RingCentral

Patient-Facing AI Phone Calls

RingCentral is a provider of contact center products and services.

Talkdesk

AI Contact Center Agent Assistants

Patient-Facing AI Phone Calls

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.

Talkie.ai

Patient-Facing AI Phone Calls

Talkie.ai is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.

ujet.cx

UJET

Patient-Facing AI Phone Calls

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare.